Frequently Asked Questions

Q: How can I place an order on your website?

A: Placing an order is easy! Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

Q: How long will my order take to arrive?

A: For information concerning our shipping times, please visit our 'Shipping & Handling' page.

Q: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment. Please visit our 'Track Your Order' page.

Q: My package hasn't arrived yet. What should I do?

A: I apologize for the delay in your shipment. According to our shipping policy, the majority of our warehouses are internationally based, and our shipping and handling times can vary. Once your order is shipped, you will receive a confirmation email with a tracking number to locate your product. If it has been over 15 business days and you still have not received your item, please contact our customer service department by emailing us at

Q: What payment methods do you accept?

A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. 

Q: How do I return an item?

A: If you're not satisfied with your purchase, please visit our 'Refund Policy' page for detailed instructions on how to initiate a return. 

Q: What should I do if I receive a damaged or defective item?

A: We apologize for any inconvenience. Please contact our customer support team immediately with your order number and a photo of the damaged or defective item. We'll assist you in resolving the issue promptly.

Q: How can I subscribe to your newsletter for updates and promotions?

A: You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website. Stay informed about the latest products, promotions, and exclusive offers!

Q: Are there any promotions or discounts available?

A: Keep an eye on our website and subscribe to our newsletter for information on promotions, discounts, and special offers. We occasionally run limited-time promotions, so don't miss out!

Q: Do you ship internationally?

A: Currently, we only serve customers within the USA. We hope to expand our shipping options in the future, so stay tuned for updates!